FAQ

Q1. What do I do when a student forgets their password or is locked out?
==A1: The teacher can log on the e-asTTle educator site [] → 'manage students', →'manage exisiting studetns' → put in student information→, 'search', →'select student' → reset password or change password.==

Q2: What happens if the students go to sit a test and there is not one for them to sit?
==A2: The teacher logs onto easTTle educator site →assign test→put in owner, subject and search→select test they should have had→ assign test→put in school and the group the student would have been in→select the student and add→put in a start and finish time →save Screen Behaviour. ==

Q4: What happens if the test freezes?
==A4: Encourage the student to wait to be sure it has definitly frozen. If there is nothing happening, go to the bottom of the page and click on the e asTTle test tab. This will unfreeze it. If this does not work, reboot the computer- the work may be saved when you re-enter.==

 ** Q6: What do I do if I forget //my teacher// password or get locked out? **
==A6: If you have just forgotten your password, you will be given a variety of clues which you would have created on registration to answer and this then allows you in to change your password and get into the website. If you get locked out, you must call 0800 CALL ICT to reset your password.==

Q7: For frequently asked questions about screen behaviour, please click on the links below:

 * [|[Mac I can't TAB through the screen - this definitely used to work when I was marking a test in asTTle.]]
 * [|When there are two or more users logged onto e-asTTle on the same computer at the same time it keeps wanting to kick one of us off the system.]
 * [|[Mac When I open the Tabular Report (CSV or PDF) it opens in a separate browser window. I thought it would open in Excel or Acrobat.]]
 * [|When creating a group, when I hit the Enter button on my keyboard, rather than moving onto the next screen, I return to the previous page.]
 * [|When I try to click on any links or buttons, I get an Internal Server Error.]

Q8: I can't TAB through the screen - this definitely used to work when I was marking a test in asTTle, why is this?
==**A8:** In general, Mac's do not handle tabbing through a website on a browser very well - whether the site is e-asTTle, yahoo.com or any other site. If you are a Mac user, you should use your mouse to click on fields and buttons.==

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 * A9:**This is standard browser behaviour. Browsers generally do not like it if you have two or more users logged onto the same system using the same browser session. Only one user should be logged on to a particular browser session at a time. So, the previous user should log off first, and then the new user can log on.=====

Q10:[Mac] When I open the Tabular Report (CSV or PDF) it opens in a separate browser window. Shouldn't it open in Excel or Acrobat?

 * A10:**This is standard Mac behaviour. If you are in a browser and open a file, e.g., CSV or PDF file, Mac will open the file in a separate browser window. To be able to manipulate the CSV file, you should save it to a secure location and then open it using the application you prefer, e.g., Excel.

Q1 1: When creating a group, when I hit the Enter button on my keyboard, rather than moving onto the next screen, I return to the previous page, why is this?

 * A11:**You must click on the appropriate button on the screen, rather than pressing the Enter button on your keyboard. If you just hit the Enter button, then the Cancel button, which is currently highlighted onscreen, will be selected.

Q12:When I try to click on any links or buttons, why do I get an Internal Server Error?

 * A12:**This occurs when you are logged in as both a teacher and a student in two separate tabs. You will need to log out of one of the sessions.